Zyphertek supports teleradiology groups, their hospital and imaging-center client sites, and the staff who depend on them. We keep HL7 and DICOM connections and cloud PACS workflows, such as Synthesis, running, so studies arrive, priors are there and reports get back to the ordering site.
A ticket-based service desk built on Jira Service Management, set up for each client organization.
Searchable answers for the issues sites run into most, with AI that helps people find them faster.
Radiology doesn’t stop at 5 p.m., and neither do we.
Sites and staff reach us by email, the support portal or phone.
Each ticket is classified by clinical impact, so STAT and down-interface issues come first.
Our engineers fix it, or own the escalation with the PACS or other vendor until it is closed.
Open-ticket reporting and root-cause follow-up keep the same issue from coming back.
Our engineers work in radiology IT every day: HL7 interfaces, DICOM routing and cloud PACS. They know what a missing prior or a stuck report means for a reading radiologist, and they handle patient data with care.
Talk with us about help desk, knowledge base and 24x7 coverage for your group and its client sites.
Zyphertek builds and supports the secure connections that move radiology studies from hospitals and imaging centers to cloud PACS and teleradiologists. With 25 years in technology consulting, we handle HL7 and DICOM integration, workflow, support, and HIPAA privacy so your sites stay connected and your radiologists keep reading.